Privacy Policy

This Privacy Policy describes how petguin.com (the "Site," "we," or "us") collects, uses, and discloses your personal information when you visit or purchase from the Site.

Personal Information Collected

When you visit the Site, we collect certain information about your device, your interactions with the Site, and necessary to process your purchase transactions. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any personally identifiable information (including the information listed below) as "Personal Information." Please see the list below for more information about what Personal Information we collect and why.

Device Information

Purpose of Collection: To load the Site accurately for you and to analyze Site usage to optimize our Site.

Source of Collection: Automatically collected when you visit our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for Business Purposes: Shared with our processor, Shopify.

Personal Information Collected: Web browser version, IP address, time zone, cookie information, websites or products you viewed, search terms, and how you interacted with the Site. Order Information

Purpose of Collection: To provide you with products or services to fulfill our contract, process your payment information, arrange shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, if consistent with the preferences you have shared with us, provide you with information or advertising related to our products or services.

Source of Collection: From you.

Disclosure for Business Purposes: Shared with our processor, Shopify.

Personal Information Collected: Name, billing address, shipping address, payment information (including credit card number), email address, and phone number.

Customer Support Information

Purpose of Collection: To provide customer support.

Source of Collection: From you.

Minors

This website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address above to request its deletion.

Sharing of Personal Information

As described above, we share your personal information with service providers to help us provide our services and fulfill our contract with you. For example:

We use Shopify to support our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

We may share your personal information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information we receive, or otherwise protect our rights.

Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertising or marketing that we believe may be of interest to you. For example:

We use Google Analytics to understand how customers use the Site. You can learn more about how Google uses your personal information by visiting the following link: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics by visiting the following link: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, purchases, and interactions with our ads on other websites with our advertising partners. We collect some of this information directly and share it with our advertising partners, and in some cases, through the use of cookies or other similar technologies (which, depending on your location, may require your consent). We use Shopify Audiences to help us and our advertising partners show ads on other websites to customers who have shopped at other Shopify merchants and may be interested in our products. We also share information about your website usage, your purchase history, and the email address associated with your purchase history with Shopify Audiences so that other Shopify merchants can use this information to provide you with offers that may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Facebook - https://www.facebook.com/settings/?tab=ads

Google - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal (https://optout.aboutads.info/).

Use of Personal Information

We use your personal information to provide you with our services, including offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you up to date on new products, services, and offers.

Lawful Basis

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information based on the following lawful bases:

Your consent;

Performance of the contract between you and the Website;

Compliance with our legal obligations;

Protection of your vital interests;

Performance of a task in the public interest;

Necessary for our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Website, we will retain your personal information unless you ask us to delete it. For more information on your right to deletion, please see the “Your Rights” section below.

Automated Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decisions (including profiling) that produces legal effects concerning you or otherwise significantly affects you.

We [do/do not] use customer data to make fully automated decisions that have legal or other significant effects on you.

Our processor, Shopify, uses limited automated decision-making to prevent fraud that does not have legal or other significant effects on you.

Services that include elements of automated decision-making include:

Temporary blacklisting of IP addresses associated with repeated failed transactions. This blacklist will last for several hours.

A temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist will remain in place for several days.

Sale of Personal Information

Our website sells personal information, as defined in the California Consumer Privacy Act of 2018 ("CCPA").

GDPR

If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you, have it transferred to a new service, and request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information above. [or insert additional instructions for sending access, deletion, correction, and portability requests]

Your personal information will be initially processed in Ireland and then transferred to locations outside of Europe for storage and further processing, including Canada and the United States. For more information on how data transfers comply with GDPR, please refer to Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

California Consumer Privacy Act

If you are a California resident, you have the right to access the personal information we hold about you (also known as the "right to know"), have it transferred to a new service, and request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us at the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies are small pieces of information that are downloaded to your computer or device when you visit our website. We use several different types of cookies, including functional cookies, performance cookies, advertising cookies, and social media or content cookies. Cookies allow websites to remember your actions and preferences (such as login and region selection) to enhance your browsing experience. This means you don't have to re-enter this information each time you return to the website or browse different pages. Cookies can also provide information about how users use the website, for example, whether they are first-time visitors or frequent visitors.

We use the following cookies to optimize your experience on our website and to provide our services.

[Please check this list against the current list of cookies on the Shopify merchant storefront: https://www.shopify.com/legal/cookies]

Cookies necessary for store operation

Name Function Duration

_ab Used with admin access. 2 years

_secure_session_id Used with storefront navigation. 24 hours

_shopify_country Used with checkout. Session

_shopify_m Used to manage customer privacy settings. 1 year

_shopify_tm Used to manage customer privacy settings. 30 minutes

_shopify_tw Used to manage customer privacy settings. 2 weeks

_storefront_u Used to facilitate updates to customer account information. 1 minute

_tracking_consent Tracking preferences. 1 year

c Used with checkout. 1 year

cart Used with the shopping cart. 2 weeks

cart_currency Used with the shopping cart. 2 weeks

cart_sig Used with checkout. 2 weeks

cart_ts Used with checkout. 2 weeks

cart_ver Used with the cart. 2 weeks

view Used with checkout. 4 weeks

checkout_token Used with checkout. 1 year

dynamic_checkout_shown_on_cart Used with checkout. 30 minutes

hide_shopify_pay_for_checkout Used with checkout. Session

keep_active Used with buyer localization. 2 weeks

primary_device_id Used with merchant login. 2 years

back Used with checkout. 1 year

remember_account Used with checkout. 1 year

secure_customer_signature Used with customer login. 20 years

shopify_pay Used with checkout. 1 year

shopify_pay_redirect Used with checkout. 30 minutes, 3 weeks, or 1 year (depending on value)

storefront_summary Used with customer login. 2 years

tracked_start_checkout Used with checkout. 1 year

checkout_one_experiment Used with checkout. Session

Reporting and Analytics

Name Functionality Duration

Landing Page Tracks landing pages. 2 weeks

_orig_referrer Tracks landing pages. 2 weeks

_s Shopify Analytics. 30 minutes

_shopify_d Shopify Analytics. Session

_shopify_s Shopify Analytics. 30 minutes

_shopify_sa_p Shopify analytics related to marketing and referrals. 30 minutes

_shopify_sa_t Shopify analytics related to marketing and referrals. 30 minutes

_shopify_y Shopify Analytics. 1 year

_y Shopify Analytics. 1 year

_shopify_evids Shopify Analytics. Session

_shopify_ga Shopify and Google Analytics. Session

How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years from the time they are downloaded to your device.

You can control and manage cookies in a variety of ways. Please note that deleting or blocking cookies may negatively impact your user experience and parts of our website may become inaccessible.

Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, which are typically located in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, please refer to your browser's help files or visit the following website: www.allaboutcookies.org.

Also, please note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of these third parties' use of your information, please follow the instructions in the "Behavioral Advertising" section above.

Do Not Track

Please note that because there is no consistent industry understanding on how to respond to "Do Not Track" signals, we do not alter our data collection and use practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.

Complaints

If you would like to make a complaint, please contact us by email or post using the details provided in the "Contact Us" section above, as described below.If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority at: [Add the contact information or website of the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

Contact

After reviewing this policy, if you have further questions, would like more information about our privacy practices, or would like to file a complaint, please contact us by email at Support@ggdljeij.shop or by mail using the details provided below:

901 Mittel Dr, Wood Dale, IL 60191, USA